Guides

Everything you need to integrate with eCommunicate, from your first API call to production-ready messaging.

Getting Started

Set up your account, choose a channel, and send your first message in under 5 minutes.

API key management, security best practices, and environment configuration.

Templates, media headers, interactive buttons, carousels, chat messages, and SMS fallback.

Direct SMS, GSM 7-bit vs Unicode encoding, character limits, and fallback configuration.

Long-lived WhatsApp conversations that stay open for days or months beyond the 24-hour window.

Real-time delivery receipts, incoming messages, session status, and partner event notifications.

Agent-based customer chat with ticket management, team assignment, and conversation history.

HTTP status codes, error response format, delivery failure codes, and troubleshooting.

Throughput limits, pagination patterns, and best practices for high-volume messaging.